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Returns & Exchanges & Warranty

Contact 20/20 Technology directly, not the product manufacturer, for service , repair, and return issues. Our technical support representatives will assess your situation and provide direction concerning a resolution.

Warranty: 20/20 Technology products come with a 30-day money back guarantee. After this period, the manufacturer's two to three year warranty applies which covers manufacturer’s defects only; not customer inflicted damage. Optional Extended Product Warranties can be purchased for some electronic devices.

Returns & Exchanges: Our products may be refunded or exchanged within 30 days of purchase for any reason; excluding  the value of coupons, promotions, and loyalty points. Products, literature, and accessories must be returned in working resalable condition, in the manufacturer’s original packaging with accessories and product literature, and free of personal markings and defects. If products are returned in this condition and within 30 days, a full 100% refund, excluding the cost of shipping will be credited to your account. Products can not be returned or exchanged after 30 days. Products not returned or exchanged in the above conditions are subject to a 10% restocking fee. Opened software and tutorials cannot be returned or exchanged.

A Return Material Authorization (RMA) number must be provided by 20/20 Technology prior to returning or exchanging products. To request a RMA, complete the RMA Form or contact us directly. All products must be returned and received within ten (10) business days of (RMA) issuance.  We suggest return shipping via UPS or FedEx, insuring all returns for the full product value, and retaining your proof-of-delivery (tracking number) from your carrier.

If our return policy isn’t strictly adhered to, we reserve the right to deny your product return request.